Refund Policy
MedicalGyan.com is operated by VIBRANTOWL EDU CONSULTANCY LLP and provides admission assistance, career counselling, educational guidance, and related consultancy services.
This Refund Policy explains the circumstances under which a refund may be requested, the services that are generally non-refundable, and the process for submitting a refund request.
1. Refund Eligibility Conditions
Refunds may be considered depending on the nature of the service purchased and the stage at which the service has been processed.
A refund may be considered in circumstances such as:
- Duplicate or accidental payments.
- Payment made for a service that MedicalGyan.com is unable to provide.
- Cancellation of a service before substantial work or processing has commenced, where applicable.
- Other circumstances specifically covered by the terms communicated to the user at the time of purchase.
Refund eligibility may depend on whether counselling, admission assistance, application processing, documentation support, or other services have already been provided.
Payment of a service fee does not guarantee admission to any particular college, university, course, or educational program. Admission decisions are made by the respective educational institution.
2. Non-Refundable Situations
The following may generally be non-refundable once the relevant service has been provided, initiated, or substantially processed:
- Career counselling sessions that have already been conducted.
- Admission counselling or consultation services that have already been provided.
- Application processing or admission assistance that has already commenced.
- Documentation review or verification services that have already been completed.
- Services where applications or documents have already been submitted to an institution.
- Any non-refundable fees or charges clearly communicated to the user before payment.
- Third-party fees, institutional fees, application fees, examination fees, or other charges that are not refundable by the respective institution or service provider.
Where applicable, payment gateway or transaction charges may also be deducted from an approved refund.
3. Refund Process
To request a refund, the user should contact MedicalGyan.com through the official contact details provided below.
The refund request should include:
- Full name of the applicant/user.
- Registered mobile number.
- Registered email address.
- Payment or transaction reference number.
- Date and amount of payment.
- Name of the service for which the refund is being requested.
- Reason for requesting the refund.
- Any supporting documents or payment proof, where applicable.
We reserve the right to verify the information provided and may request additional information before processing a refund request.
Each refund request will be reviewed individually based on the applicable service terms and the circumstances of the request.
Approval of a refund is subject to the applicable refund conditions and does not automatically guarantee a full refund.
4. Timeline & Payout
Once a refund has been approved, the eligible refund amount will generally be processed through the original payment method used by the customer.
Approved refunds are generally processed within 7–10 working days, subject to verification, banking procedures, payment gateway processing times, and other external factors.
The actual time taken for the refunded amount to appear in the user's bank account or payment account may vary depending on the relevant bank, payment provider, card issuer, or other financial institution.
Where applicable, non-refundable charges, payment gateway fees, transaction charges, or third-party charges may be deducted from the refund amount.
If a refund is delayed beyond the expected processing period, users may contact us using the details below.